Mothercare Reviews

Bought the journey set last August 19.

The front wheels squeek and the rain cover is CHEAP and has now spilt in the seams and the breathing holes.

I ordered a replacement from ebay for £3 and what a difference. The plastic is Thick and has strings to tie it down onyo the buggy, ensuring it doesn't blow off like the mothercare one!

Your very lucky that you went into administration!

Do not purchase a car seat on Mothercare they offer a fitting service!!!!
We live 60 miles away from the store.. Ordered car seat to be delivered to the mothercare store which took 2 weeks...
While driving the 60 miles on the day after they said the car seat would be in store... I got a call from dpd to say the car seat would be delivered to my home!!!! So had to turn back get the seat head back in to Galway then to find out that no one in store that day was able to fit the car seat!!!!!!!!!!! We were told just to call in and no problem someone would fit it..... We had to arrange again for a week later on travelling to the store again that morning got a phone call to say yet again no one was in store to fit the bloody car seat!!!! Absolutely ridiculous if we were told this we would not have purchased the seat there at all..... So we went to there local competition who there and then had 4 people in store that fitted the seats they are all 4 baby by the way so go there First. I will be er go to mother care again terrible customer service

The administration help is a shambles. I ordered for collection in store on 19th dec. It says its available from 30th but to wait for dispatch/delivery email alert to collect in store. It's not the 7th of January all online accounts are closed, all emails are bouncing around, phone calls are no longer working. Had an email feomt he administrator people to say all orders will be honoured and delivered. Just had an email today to say the stores close in a week?! So at what point and where do I collect my order if nobody is letti g back to me. Even the stores are answering calls!? Disgusting. Take my money and probably others and then leave us in the lurch with a baby due in February and not knowing if I'll be short on money because I have to rebut my order somewhere else!

Cribbs causeway mothercare you are a joke. Rude staff and manager. Manager was very agressive and even shut the doors on us. When we had a problem after being charged too much she just brushed us away and wasnt very happy the way we were treated. Even had extra 10% in store they wouldnt honer. Also too that it was our fault that her staff phoned in sick. No wonder people werent happy. No manners at all and were nowhere near ready for a boxing day sale!!!

Have bought online before for my grandson and everything arrived as stated. However I don’t think their prices are particularly cheap for the quality compared to marks or JoJo Maman Bebe.
I have ordered a few items in the sales which I am hoping will be here after Christmas, but judging by the reviews below, it seems I have made a mistake!
Time will tell.

This is a review solely about the manager of the Chester branch, She has absolutely no managerial knowledge whatsoever from today's experience. Rude, can't be bothered to deal with you attitude , doesn't have a clue what customer service/care means. Told us to "buy it or leave it mate". As a manager you should know better, and as a person you should treat others how you would like to be treated.

Very bad customer service and rude
When I went to swap a shoes for a bigger size the nex day the staff tolked rudely and aggressively to me even though they didn't tell me that I could not return and change when I was paying for.

would rather give no stars. worst company for its customer service. complete money grabbed and are using innocent peoples money to pay back the debts they have gotten there self into!!! complete disgrace

Ordered an item, given expected delivery date, this came and went, no updates, just delayed, baby arrived, chased a delivery date, they couldn’t tell me, no one knew. Tried to get through on phone twice, over an hour wait each time, then sent email, auto response will contact you in 24 hours, this was over a week ago no reply. Just received message that they are delivering today and have taken the funds from my bank. I’ve already purchased an alternative from elsewhere. Now they won’t refund for 3 days until they received the rejected parcel back. They had no authority to take my money. Disgraceful

Stay clear now in administration, purchased a maxi Cosi prom £700, faulty. Advised because in administration they will not deal with the warranty

It’s not just now . Always have been problems with mother care . Waited for my thing so long and no tracking or anything . Very disappointed with the online shop . But when in store the girls are usually polite and helpful

Ordered on the 15th November and still not received my order.

Order delayed and no response to e mail. It seems wrong for Mothercare to be allowed to take orders on line and. Clearly be dishonest about the expected delivery date. Looks to me as if they are trying to get as much money as possible during the administration without any care or concern for customers.

Ordered days before Mothercare went into adminstration and still not recieved my order. Not a happy customer. Money has already been taken from my account!! I never recieved my goods via Hermes, reported to the police per Mothercares advice and got a crime ref number. Now they are refusing to issue me a refund as they now 'need to invistigate it' with the courier before they refund me! Not good enough as my signture was also forged!! Not a very happy customer. Also tried to get through online chat, phone and email and had zero reponse.

NEVER PURCHASE ANYTHING FROM MOTHERCARE! I BROUGHT AN ITEM FROM MOTHERCARE THAT CAME OUT TO BE FAULTY WENT TO GIVE IT BACK GOT TOLD THEY CAN’T DO ANY REFUNDS OR EXCHANGES AND TO CALL PWC AND GAVE ME A NUMBER. SPOKE TO THEM THEY TOLD ME MOTHERCARE HAVE TO REFUND ME QENT BACK TO THE STORE THEY STILL COULDNT REFUND ALTHOUGH I RANG PWC WHILST THERE WHO ADVISED THEY NEED TO REFUND AND STILL HANNAH AND STEPH AT MOTHERCARE DID NOT REFUND. WOULD NEVER PURCHASE ANYTHING FROM MOTHERCARE EVER AGAIN AND WOULD ADVISE EVERYONE NOT TO PURCHASE FROM THERE. THEY GOING IN TO ADMINISTRATION SO THEY THINK THEY CAN START ROBBING PEOPLE! JUST IMAGINE WHAT SERVICE THEY WILL PROVIDE WHEN IN ADMINISTRATION YOU WILL NEVER GET YOUR MONEY BACK EVEN IF ITS FAULTY! DO NOT BUY FROM
MOTHERCARE!!!!